Select One Of Our Services...

Call Us 888-207-0337

Home > Contact Us > Contact Information

Contact Us: Contact Information

Your questions and comments are important to us and our representatives are here to assist you 24/7. If you have questions, comments or suggestions, feel free to contact us anytime by phone, fax or e-mail.

Prospective Customer Sales Form


NOTE: No customer support request will be answered off of this form. Please use Support.

Full Name:


Current E-mail Address:


Phone Number:


Subject or Topic:



Question / Comment:


Verification Image

    

Reset  Submit

Phone

Sales and Technical Support can be reached Monday - Friday, 9 AM - 9 PM EST Time.:

Toll-Free in USA and Canada:   1-888-207-0337
International:   +1 614-458-1612
Fax:   614-222-0078

Corporate Contacts


NOTE: If you email us directly, you will need to authenticate your address. Once we get your email our system will send you a reply that you must authenticate to confirm the email is not Spam. We will not receive your email if this is not done.

Sales And Information:  
Support:   Support Homepage
Billing Department:  
Marketing/Advertising Department:  
Human Resource Department:  
Abuse/Copyright Complaints:  

Mailing Address

WebIntellects, Inc.
111 2nd Ave NE
Suite 620
St Petersburg, FL 33701

Pre-Sales FAQs


Do I have to register my domain name with you to use your service?

No. You can register your domain name with any one of the domain registars that are available on the net. We have no requirements to use our registration service.

How long does it take to set up a new account?

Orders will generally be processed by us as soon as they are received and are usually set up within 8 hours. Web hosting transfers are set up within the 8-hour period; however, it takes InterNIC 24-48 hours to update their database for transfers and new registrations.

What kind of technical support do you offer?

We have provided four ways to receive technical support.

  • Toll-Free Tech Support. Monday thru Friday, 9:00 AM to 9:00 PM EST.
  • Online trouble tickets.
  • Online FAQs and knowledge base.
  • Our Member Support Pages.

Do you allow spamming, Opt-in e-mailing or bulk mailing?

No. We do not allow this under any circumstances. If it is brought to our attention that spamming has occurred, we will terminate the account immediately. It doesn't matter if you use our mail servers to spam or if you hire a company to do it for you. We charge a $100 account clean up fee for those accounts terminated for spamming.

Do you allow adult-orientated web sites?

No, WebIntellects does not allow the placement on our Webspace of any sexually explicit materials, whether they be in graphical, textual, video, sound, encrypted, protected, proprietary or any other formats. While we are committed to the protection of the free speech of our clients, we cannot permit sexually explicit material on our Webspace for many reasons. We object to the hosting of adult content for the logistical problems that it would entail, i.e. greatly fluctuating bandwidth, security problems and legal considerations. Adult sites can place unexpected and greatly varying demands upon the host's dedicated Web server thus jeopardizing the security of all other Virtual Web Server accounts hosted on that dedicated server. WebIntellects has also partnered with many companies which won't allow partners to host adult sites.

Do you accept international orders?

Yes. We have customers from all around the world using our web hosting services. If desired, we can host domain name extensions from any country. All international accounts must be paid for by credit card, money order, cashiers's check, PayPal or bank wire.

Can you host sites with country code extensions like .uk, .ar, .com.au?

Yes. We can host any domain name extension from any country.

What methods of payment do you accept?

We accept money orders, checks and credit cards (Visa, Mastercard and American Express). All accounts under $50.00/mo must pay by credit card. All international accounts must pay by credit card, money order, cashiers's check, PayPal or bank wire. We do not accept international checks. We can also accept wire transfers. Each transaction will incur a $25.00 charge.

How does the billing process work?

If you choose a yearly payment plan, you will be charged on your card, or sent an invoice on your account aniversary date. If you choose monthly billing, it will be done by periodic credit card deduction. Each month we will deduct the agreed-upon sum for our services from the credit card you choose. If you pay more than $50.00/mo for services, you can request invoice billing. Invoices will be sent by e-mail and are due upon receipt. Click here to view our entire Billing Policy.

Is there a minimum contract?

No. We do not lock you into any long-term contract. You can pay month to month, or if you wish to save extra money, you can pay yearly. You will be able to cancel yearly accounts, however there are no prorated refunds.

What is your return policy?

We offer a 30-Day Money Back Guarantee. You can read more about it by clicking here.

Can we buy a lower priced plan now and upgrade anytime later?

Yes. You are free to upgrade plans any time you wish. If you buy a plan for a yearly rate and decide to upgrade later, you will only be billed the pro-rated difference in price. We do not charge Upgrade Fees.

Does WebIntellects offer a way to check mail online, from anywhere in the world?

Yes. All accounts come with free Webmail. It is this feature that allows you to check mail online. This is just like Hotmail or Yahoo mail, except with your domain.

 


DOMAIN NAME SEARCH

Starting at: $11.95/year




WEBINTELLECTS ADVANTAGE

  • Experience since 1999
  • Financial stability
  • Small business focused
  • Unlimited Toll-Free support
  • Guaranteed support resolution times
  • All in-house support personnel
  • 30-Day Money Back Guarantee
  • 99.99% Network uptime guarantee
  • Unmatched service reliability
  • State-of-the-art technology
  • Constant service upgrades
  • Unmatched value in service plans


CUSTOMER TESTIMONIALS

Thank you for your reply. I asked 5 other VPS host the same questions and only you answered them all. You will see me sign up shortly.
Mandy - VPS
More Testimonials