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Contact Us: FAQs

Our Frequently Asked Questions pages were created to help our future customers find answers to common questions about our products or services. We have over 150 FAQs on our web site to help answer most questions. If you do not find the answers you are looking for, please contact us.

Please Note: The Frequently Asked Questions and answers are for general pre-sales only. If you are a current customer, please log into your account and view the support center FAQs or our online knowledge base.

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Pre-Sales FAQs


Do I have to register my domain name with you to use your service?

No. You can register your domain name with any one of the domain registars that are available on the net. We have no requirements to use our registration service.

How long does it take to set up a new account?

Orders will generally be processed by us as soon as they are received and are usually set up within 1 hour. Some accounts will need to be manually verified. This can delay setup by 8 hours.

What kind of technical support do you offer?

We have provided four ways to receive technical support.

  • Toll-Free Tech Support. Monday thru Friday, 8:00 AM to 5:00 PM Pacific time.
  • Online trouble tickets.
  • Online FAQs and knowledge base.
  • Our Member Support Pages.

Do you allow spamming, Opt-in e-mailing or bulk mailing?

No. We do not allow this under any circumstances. If it is brought to our attention that spamming has occurred, we will terminate the account immediately. It doesn't matter if you use our mail servers to spam or if you hire a company to do it for you. We charge a $100 account clean up fee for those accounts terminated for spamming.

Do you allow adult-orientated web sites?

No, WebIntellects does not allow the placement on our Webspace of any sexually explicit materials, whether they be in graphical, textual, video, sound, encrypted, protected, proprietary or any other formats. While we are committed to the protection of the free speech of our clients, we cannot permit sexually explicit material on our Webspace for many reasons. We object to the hosting of adult content for the logistical problems that it would entail, i.e. greatly fluctuating bandwidth, security problems and legal considerations. Adult sites can place unexpected and greatly varying demands upon the host's dedicated Web server thus jeopardizing the security of all other Virtual Web Server accounts hosted on that dedicated server. WebIntellects has also partnered with many companies which won't allow partners to host adult sites.

Do you accept international orders?

Yes. We have customers from all around the world using our web hosting services. If desired, we can host domain name extensions from any country. All international accounts must be paid for by credit card, money order, cashiers's check, PayPal or bank wire.

Can you host sites with country code extensions like .uk, .ar, .com.au?

Yes. We can host any domain name extension from any country.

What methods of payment do you accept?

We accept money orders, checks and credit cards (Visa, Mastercard, American Express and Discover Card). All international accounts must pay by credit card, money order, cashiers's check, PayPal or bank wire. We do not accept international checks. We can also accept wire transfers. Each transaction will incur a $25.00 charge.

How does the billing process work?

If you choose a yearly payment plan, you will be charged on your card, or sent an invoice on your account aniversary date. If you choose monthly billing, it will be done by periodic credit card deduction. Each month we will deduct the agreed-upon sum for our services from the credit card you choose. For some services you can request invoice billing. Invoices will be sent by e-mail and are due upon receipt. Click here to view our entire Billing Policy.

Is there a minimum contract?

No. We do not lock you into any long-term contract. You can pay month to month, or if you wish to save extra money, you can pay yearly. You will be able to cancel yearly accounts, however there are no prorated refunds.

What is your return policy?

We offer a 30-Day Money Back Guarantee. You can read more about it by clicking here.

Can we buy a lower priced plan now and upgrade anytime later?

Yes. You are free to upgrade plans any time you wish. If you buy a plan for a yearly rate and decide to upgrade later, you will only be billed the pro-rated difference in price. We do not charge Upgrade Fees.

Does WebIntellects offer a way to check mail online, from anywhere in the world?

Yes. All accounts come with free Webmail. It is this feature that allows you to check mail online. This is just like Hotmail or Yahoo mail, except with your domain.


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Thank you for your reply. I asked 5 other VPS host the same questions and only you answered them all. You will see me sign up shortly.
Mandy - VPS
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