Contact Us: Contact Information
Your questions and comments are important to us and our
representatives are here to assist you 24/7. If you have
questions, comments or suggestions, feel free to contact
us anytime by phone, fax or e-mail.
Prospective Customer Sales Form
Sales and Technical Support can be reached Monday - Friday, 9 AM - 9 PM EST Time.:
|Toll-Free in USA and Canada:
If you email us directly, you will need to authenticate your
address. Once we get your email our system will send you a
reply that you must authenticate to confirm the email is not
Spam. We will not receive your email if this is not done.
|Sales And Information:
|Human Resource Department:
5000 Arlington Centre Blvd.
Upper Arlington, OH 43220
Do I have to
register my domain name with you to use your service?
No. You can register your domain name with any one of the
domain registars that are available on the net. We have
no requirements to use our registration service.
How long does
it take to set up a new account?
Orders will generally be processed by us as soon as they
are received and are usually set up within 8 hours. Web
hosting transfers are set up within the 8-hour period; however,
it takes InterNIC 24-48 hours to update their database for
transfers and new registrations.
What kind of
technical support do you offer?
We have provided four ways to receive technical support.
- Toll-Free Tech Support. Monday thru Friday, 9:00 AM
to 9:00 PM EST.
- Online trouble tickets.
- Online FAQs and knowledge base.
- Our Member Support Pages.
Do you allow spamming, Opt-in e-mailing or bulk mailing?
No. We do not allow this under any circumstances. If it
is brought to our attention that spamming has occurred,
we will terminate the account immediately. It doesn't matter
if you use our mail servers to spam or if you hire a company
to do it for you. We charge a $100 account clean up fee
for those accounts terminated for spamming.
Do you allow adult-orientated web sites?
No, WebIntellects does not allow the placement on our Webspace
of any sexually explicit materials, whether they be in graphical,
textual, video, sound, encrypted, protected, proprietary
or any other formats. While we are committed to the protection
of the free speech of our clients, we cannot permit sexually
explicit material on our Webspace for many reasons. We object
to the hosting of adult content for the logistical problems
that it would entail, i.e. greatly fluctuating bandwidth,
security problems and legal considerations. Adult sites
can place unexpected and greatly varying demands upon the
host's dedicated Web server thus jeopardizing the security
of all other Virtual Web Server accounts hosted on that
dedicated server. WebIntellects has also partnered with
many companies which won't allow partners to host adult
Do you accept
Yes. We have customers from all around the world using
our web hosting services. If desired, we can host domain
name extensions from any country. All international accounts
must be paid for by credit card, money order, cashiers's
check, PayPal or bank wire.
Can you host
sites with country code extensions like .uk, .ar, .com.au?
Yes. We can host any domain name extension from any country.
of payment do you accept?
We accept money orders, checks and credit cards (Visa,
Mastercard and American Express). All accounts under $50.00/mo
must pay by credit card. All international accounts must
pay by credit card, money order, cashiers's check, PayPal
or bank wire. We do not accept international checks. We
can also accept wire transfers. Each transaction will incur
a $25.00 charge.
How does the
billing process work?
If you choose a yearly payment plan, you will be charged
on your card, or sent an invoice on your account aniversary
date. If you choose monthly billing, it will be done by
periodic credit card deduction. Each month we will deduct
the agreed-upon sum for our services from the credit card
you choose. If you pay more than $50.00/mo for services,
you can request invoice billing. Invoices will be sent by
e-mail and are due upon receipt. Click here to view our
Is there a
No. We do not lock you into any long-term contract. You
can pay month to month, or if you wish to save extra money,
you can pay yearly. You will be able to cancel yearly accounts,
however there are no prorated refunds.
What is your
We offer a 30-Day Money Back Guarantee. You can read more
about it by clicking
Can we buy
a lower priced plan now and upgrade anytime later?
Yes. You are free to upgrade plans any time you wish. If
you buy a plan for a yearly rate and decide to upgrade later,
you will only be billed the pro-rated difference in price.
We do not charge Upgrade Fees.
offer a way to check mail online, from anywhere in the world?
Yes. All accounts come with free Webmail. It is this feature
that allows you to check mail online. This is just like
Hotmail or Yahoo mail, except with your domain.