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Policies and Agreements: Billing Policy

WebIntellects is a discount Managed Solutions Provider. As such, we operate on low margins; meaning we can only afford to provide excellent customer service and prices to those clients who consistently pay on time. WebIntellects has adapted a structured billing policy that all customers, whether large or small, must follow.

All accounts are set up on a prepay basis. WebIntellects must receive payment before we activate any services. If you wish to pay by check, money order, PayPal, cachier's check or wire transfer, we must validate funds before we will activate your account.
All International clients must pay by credit card, PayPal, cachier's check, money order or wire transfer. We do not accept international checks.
Customers with accounts set up on a periodic credit card billing plan must keep credit card information current. It is the customers' responsibility to inform WebIntellects on changes in credit card type, e-mail address or expiration date of their credit card. All your billing information can be managed securely online by using Control Maestro.
All accounts billed to a credit card are automatically renewed unless canceled prior to the renewal date. This applies to all monthly, quarterly and yearly accounts.

Billing Terms

After the initial thirty days of service, each customer is committed to the remaining time on the service they purchased and no refunds will be given. WebIntellects does not require that you finish off each term and you are free to close your account at anytime without any additional charges or fees. However, WebIntellects will not pro-rate any return for unused service. For example, if you have an account that you are paying for monthly and you decide to close it a few days after your last payment, you will not be issued any refund, whether in full or pro-rated. By using WebIntellects, you understand and agree to this billing term. You also understand that while no refund will be issued, you are always free to keep your account open for the full amount of time you have paid for.

Billing Disputes

As a current or prior customer of WebIntellects, you agree to allow WebIntellects to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. WebIntellects simply requires that it be the first option in billing disputes. Should WebIntellects receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Webintellects has been given a chance to resolve the issue, WebIntellects has the right to collect on the rendered services and any fees associated with those disputes. WebIntellects charges a $25.00 Chargeback Fee per chargeback should a credit card company be used as a first resort in a billing dispute. As a customer of WebIntellects, you agree to these Terms.

Not all billing disputes may be settled to a customers satisfaction. Once WebIntellects has been given first right to settle a billing dispute, a customer may use any third party, credit card company or bank in an attempt to settle the dispute. However, WebIntellects still retains the right to collect on any rendered services or fees that are due. Should WebIntellects be unable to reverse any disputed amounts with a third party, credit card company or bank, Webintellects will submit the full delinquent amount to Target Billing for collections.

Payment Methods

WebIntellects accepts payments via check, credit card, money order, cashier's check, PayPal, and wire transfer. Checks must be paid in US dollars and issued from a US bank. Credit Cards currently accepted are American Express, MasterCard and Visa.

Billing Cycle

Credit Card Billing: All credit cards are automatically billed once on your anniversary billing cycle date. If your credit card is declined, you will have 14 days to make payment. After this 14 days, your account will be placed on hold until services are paid for.
Traditional Billing: All accounts paying by check, money order, cashier's check or PayPal will be sent an invoice via e-mail 30 days before the due date. We will send a second notice 14 days before the due date. If payment is not received by the 14th day past the due date, WebIntellects will suspend your account until payment is received.
On Hold Status: All accounts will be placed on hold after you are 14 days past due. While in this status, all services will be suspended. WebIntellects keeps all suspended accounts on hold up until the 60-day past due mark. At that stage, they are changed to Collections Status. We do not delete any files or information while On Hold.
Collections Status: After your account is delinquent 60 days, we will delete all account information, including all files contained within your web site. Once this is done, you will not be able to recover any files. Your account record and delinquent balance is then passed on to our collection agency. WebIntellects uses a third party to do all of its collections. We currently use Target Billing and they can be reached at (619) 291-8520.

Fees

Returned Checks: WebIntellects charges a $25.00 processing fee on all returned checks.
Wire Payments (T/T): WebIntellects charges a $25.00 processing fee for all wire transfers.
Chargebacks: If you issue a chargeback, either by mistake or fraudulently, WebIntellects will assess a $25.00 processing fee for each individual chargeback. Once a chargeback has been received, we will immediately suspend your account until the matter is resolved. If you issue a chargeback against WebIntellects to avoid payment (fraudulent chargeback), we will assess the $25.00 fee and add it to your account total. This will then be turned over to collections.
Declined Credit Card Fees: WebIntellects charges a $1.00 credit card resubmission fee each time your credit card is declined.
Yearly to Monthly/Quarterly Reversal Fee: WebIntellects charges a $10.00 Manual Processing Fee to reverse charges made to a yearly payment account that wishes to change to a monthly or quarterly account. The change from a yearly term to monthly or quarterly term can only be requested within the first 30 days of the original yearly charge. After the first thirty days, the yearly charge is non-refundable in accordance with our Terms.
Late Fee: If your account is closed by WebIntellects due to non-payment, which is 60 days past due, we will add a $20.00 Late Fee to your balance.

Refunds

Refunds are only given within the first 30 days of service and must fall within our 30-Day Money Back Guarantee Policy. WebIntellects will not issue any refunds after 30 days, whether in full or prorated. In other words, if you sign up and pay for a quarterly or yearly account, you will not be given any refund if you decide to cancel after 30 days. All refunds will be made by company check or issued back to your credit card within 30 days of receipt of cancellation. Refunds for a break in our 99.9% Uptime Guarantee or for a break in our 24-Hour Trouble Ticket Resolution Time Guarantee are issued if we are notified within seven days of the incident.

30-Day Money Back Guarantee

Almost all web hosting, VPS, E-Commerce, and Internet Access plans include a 30-day money back guarantee. If for any reason our services haven't exceeded your standards, please let us know within the first 30 days of account activation and we will refund the money paid for that first month of service. (Minus Setp Fees, Activation Fees and overage charges). For more information, please click here.

Cancellations

Due to security concerns (such as fraudulent cancellations), all account cancellations must be done through our online via your Client Area or via fax on company letterhead. E-mail requests and phone calls will not constitute acceptance of any cancellation. You will receive a confirmation upon the cancellation of your account which should be stored for your records. Here are a few other notes regarding cancellation:

If you transfer your web site to another host or are just not using the service anymore, it is important to point out that WebIntellects has no way of knowing this and it will not constitute account cancellation. We must be informed that you are canceling your account.
Closing an account with WebIntellects cannot be done by simply canceling the credit card. WebIntellects will continue to treat this as an open account and send it through our billing cycle. The end result is a past due account that will be turned over to collections. It is very important that you cancel your account via the Control Maestro Panel to ensure account closure.
Cancellation of your account does not necessarily close that account. For any account past due or delinquent, the balance must be settled before closing of an account can be possible. All canceled accounts with a balance are automatically turned over to collections.

If you have any questions or concerns about our Billing Policy, please contact us.