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Mission |
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At WebIntellects, our mission is "to provide the same
quality of service and support for the personal and small business
user that is usually only afforded to the larger companies."
Our goal is offer our customers industry-leading managed solutions
with personalized customer service and support. If our customers
do not succeed and grow, WebIntellects cannot succeed and grow.
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Why
WebIntellects? |
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Our customers appreciate more then our excellent prices and
powerful solutions, they also love:
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Toll-Free
Support
The WebIntellects toll-free support center, manned Monday through
Friday, 8 AM to 5 PM Pacific Time, provides customers with unlimited
access to technical support representatives. While most support
issues can be handled online, there are times when you just
want to talk to a live person to get the job done.
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Guaranteed
Support Resolutions Times
WebIntellects also boast an industry first. A guaranteed 24-hour
or less personal resolution time to ALL support request opened
with the Control Maestro™ Trouble Ticket System. If your
ticket is not resolved within 24 hours, you will receive a $10.00
credit to your account. Every ticket you open is time stamped
to verify our guaranteed resolution time.
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WebIntellects' Customer Support Program includes toll-free phone
support and 24-hour trouble ticket assistance coupled with industry-leading
fully interactive support. Integrated within Control Maestro,
our support services include online manuals, online tracking
of support requests, a dynamic knowledge base, and screen-cap
driven "How to's" to provide online help for answer-seekers
24 hours a day. It is this custom-developed, proprietary software
that allows us to offer our " Guaranteed Resolution Times".
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100%
Customer Satisfaction Guarantee
WebIntellects offers a Money
Back Guarantee if you are not 100% satisfied with our
services. All WebIntellects plans have month-to-month options
so you won't be locked into any contracts, thus ensuring satisfaction
is sustained throughout the use of our services. All of our
server packages come loaded and competitively priced starting
at $9.00 to make sure you are getting the most for your money.
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99.99%
Network Uptime Guarantee
All our equipment is located in a centralized, fault tolerant,
redundant, climate controlled cage that connects directly to
the heart of the Internet via multiple tier1 connections. Speed
will NEVER be a problem. Our Route Science managed network allow
us to automatically reroute traffic away from "Internet
Traffic Jams." This means when one part of the Internet
slows down your site will not be caught in the bottleneck. Because
of this we can offer a 99.99%
Network Uptime Guarantee.
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Unmatched
Server Reliability
WebIntellects provides all of its clients with industry-leading
hardware, software and technology. All shared plans are hosted
on RAID protected servers to ensure the best available uptime.
All servers are limited to no more than 300 web sites. Unlike
others who cram 1000s of sites on one server, our servers hosting
a small number of domains will have a lower server load, a decrease
in disk access time, and an increase in overall speed. All this
allows us to meet our 99.9%
Server Uptime Guarantee.
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Scaleable
Hosting Solutions
All of WebIntellects services are scaleable. This means that
you can start out with a basic hosting plan and slowly grow
into fully managed solutions. With no upgrade fees and pre built-in
scalability, your site can grow as your company grows. No need
to move from company to company.
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Experience
& Financial Stability
WebIntellects has been in the web hosting business since early
1999 and we have been profitable from the start. We are privately-owned
and were built with no venture capital. All revenue is recycled
back into the organization and the fact that we can grow organically,
it provides great financial freedom.
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