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General
WebIntellects is a discount Managed Solutions Provider. As such,
we operate on low margins; meaning we can only afford to provide
excellent customer service and prices to those clients who consistently
pay on time. WebIntellects has adapted a structured billing
policy that all customers, whether large or small, must follow.
- All accounts are set up on a prepay basis. WebIntellects
must receive payment before we activate any services. If
you wish to pay by check, money order, PayPal, cachier's
check or wire transfer, we must validate funds before we
will activate your account.
- All International clients must pay by credit card, PayPal,
cachier's check, money order or wire transfer. We do not
accept international checks.
- All accounts under $50.00/mo must also be paid by credit
card. Accounts over $50.00/mo can be paid by check, credit
card, PayPal, cachier's check, money order or wire transfer.
- Customers with accounts set up on a periodic credit card
billing plan must keep credit card information current.
It is the customers' responsibility to inform WebIntellects
on changes in credit card type, e-mail address or expiration
date of their credit card. All your billing information
can be managed securely online by using Control Maestro.
- All accounts billed to a credit card are automatically
renewed unless canceled prior to the renewal date. This
applies to all monthly, quarterly and yearly accounts.
- All account plan and service management is the responsibly of the account holder. WebIntellects will update plans with new features and/or services every so often. WebIntellects will not automatically upgrade a client to the new offering. You as the customer will be responsible to watch for changes and upgrades and if you like the new offering, you are free to change to it. WebIntellects does not require any clients to change offerings or service plans. As long as you are a paying customer you can keep any plan or service you signed up for. So as an example; if you are on a hosting plan with 1000 MBs space and a new plan for the same price or lower price now has 2000 MBs, WebIntellects will not automatically change you over. You will need to request this. The same goes for clients on old plans or services. If you are on a plan that is no longer offered, you will need to request to be moved to another offering as we will leave you on the old option.
Billing Terms
After the initial thirty days of service, each customer is committed
to the remaining time on the service they purchased and no refunds
will be given. WebIntellects does not require that you finish
off each term and you are free to close your account at anytime
without any additional charges or fees. However, WebIntellects
will not pro-rate any return for unused service. For example,
if you have an account that you are paying for monthly and you
decide to close it a few days after your last payment, you will
not be issued any refund, whether in full or pro-rated. By using
WebIntellects, you understand and agree to this billing term.
You also understand that while no refund will be issued, you
are always free to keep your account open for the full amount
of time you have paid for.
Billing Disputes
As a current or prior customer of WebIntellects, you agree to
allow WebIntellects to attempt settlement of any billing dispute
for 30 days before disputing with any third party, credit card
company or bank. WebIntellects simply requires that it be the
first option in billing disputes. Should WebIntellects receive
a chargeback or other reversed charge from a third party, credit
card company or bank on your behalf before Webintellects has
been given a chance to resolve the issue, WebIntellects has
the right to collect on the rendered services and any fees associated
with those disputes. WebIntellects charges a $25.00 Chargeback
Fee per chargeback should a credit card company be used as a
first resort in a billing dispute. As a customer of WebIntellects,
you agree to these Terms.
Not all billing disputes may be settled to a customers satisfaction.
Once WebIntellects has been given first right to settle a billing
dispute, a customer may use any third party, credit card company
or bank in an attempt to settle the dispute. However, WebIntellects
still retains the right to collect on any rendered services
or fees that are due. Should WebIntellects be unable to reverse
any disputed amounts with a third party, credit card company
or bank, Webintellects will submit the full delinquent amount
to Target Billing for collections.
Payment Methods
WebIntellects accepts payments via check, credit card, money
order, cashier's check, PayPal, and wire transfer. Checks must
be paid in US dollars and issued from a US bank. Credit Cards
currently accepted are American Express, MasterCard and Visa.
Billing Cycle
- Credit Card Billing: All credit cards
are automatically billed once on your anniversary billing
cycle date. If your credit card is declined, you will have
14 days to make payment. After this 14 days, your account
will be placed on hold until services are paid for.
- Traditional Billing: All accounts paying
by check, money order, cashier's check or PayPal will be
sent an invoice via e-mail 30 days before the due date.
We will send a second notice 14 days before the due date.
If payment is not received by the 14th day past the due
date, WebIntellects will suspend your account until payment
is received.
- On Hold Status: All accounts will be
placed on hold after you are 14 days past due. While in
this status, all services will be suspended. WebIntellects
keeps all suspended accounts on hold up until the 60-day
past due mark. At that stage, they are changed to Collections
Status. We do not delete any files or information while
On Hold.
- Collections Status: After your account
is delinquent 60 days, we will delete all account information,
including all files contained within your web site. Once
this is done, you will not be able to recover any files.
Your account record and delinquent balance is then passed
on to our collection agency. WebIntellects uses a third
party to do all of its collections. We currently use Target Billing and they can be reached at 619-291-8520.
Fees
- Returned Checks: WebIntellects charges
a $25.00 processing fee on all returned checks.
- Wire Payments (T/T): WebIntellects charges
a $25.00 processing fee for all wire transfers.
- Chargebacks: If you issue a chargeback,
either by mistake or fraudulently, WebIntellects will assess
a $25.00 processing fee for each individual chargeback.
Once a chargeback has been received, we will immediately
suspend your account until the matter is resolved. If you
issue a chargeback against WebIntellects to avoid payment
(fraudulent chargeback), we will assess the $25.00 fee and
add it to your account total. This will then be turned over
to collections.
- Declined Credit Card Fees: WebIntellects
charges a $1.00 credit card resubmission fee each time your
credit card is declined.
- Yearly to Monthly/Quarterly Reversal Fee:
WebIntellects charges a $10.00 Manual Processing Fee ($30.00 for VPSs and Dedicated Servers) to
reverse charges made to a yearly payment account that wishes
to change to a monthly or quarterly account. The change
from a yearly term to monthly or quarterly term can only
be requested within the first 30 days of the original yearly
charge. After the first thirty days, the yearly charge is
non-refundable in accordance with our Terms.
- Late Fee: If your account is closed by
WebIntellects due to non-payment, which is 60 days past
due, we will add a $20.00 Late Fee to your balance.
Refunds
Refunds are only given within the first 30 days of service and
must fall within our 30-Day
Money Back Guarantee Policy. WebIntellects will not
issue any refunds after 30 days, whether in full or prorated.
In other words, if you sign up and pay for a quarterly or yearly
account, you will not be given any refund if you decide to cancel
after 30 days. All refunds will be made by company check or
issued back to your credit card within 30 days of receipt of
cancellation. Refunds for a break in our 99.9% Uptime Guarantee
or for a break in our 24-Hour Trouble Ticket Resolution Time
Guarantee are issued if we are notified within seven days of
the incident.
30-Day Money Back Guarantee
Almost all web hosting, VPS, E-Commerce, and Internet Access
plans include a 30-day money back guarantee. If for any reason
our services haven't exceeded your standards, please let us
know within the first 30 days of account activation and we will
refund the money paid for that first month of service. (Minus
Setp Fees, Activation Fees and overage charges). For more information,
please click here.
Cancellations
Due to security concerns (such as fraudulent cancellations),
all account cancellations must be done through
our online cancellation form via your Control
Maestro Panel or via fax on company letterhead. E-mail
requests and phone calls will not constitute acceptance of any
cancellation. You will receive a confirmation upon the cancellation
of your account which should be stored for your records. Here
are a few other notes regarding cancellation:
- If you transfer your web site to another host or are just not using the service anymore, it is important to point out that WebIntellects has no way of knowing this and it will not constitute account cancellation. We must be informed that you are canceling your account.
- Closing an account with WebIntellects cannot be done by
simply canceling the credit card. WebIntellects will continue
to treat this as an open account and send it through our
billing cycle. The end result is a past due account that
will be turned over to collections. It is very important
that you cancel your account via the Control Maestro Panel
to ensure account closure.
- Cancellation of your account does not necessarily close that account. For any account past due or delinquent, the balance must be settled before closing of an account can be possible. All canceled accounts with a balance are automatically turned over to collections.
If you have any questions or concerns
about our Billing Policy, please contact
us.
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